One of the biggest concerns when traveling is "Will they be there if my flight is late?" At EasyCana, the answer is always yes. We balance around-the-clock logistics with dedicated concierge hours to ensure every guest receives the attention they deserve.
24/7 Transportation for Active Bookings
Our fleet never sleeps. If you have a confirmed reservation, our transportation services are available 24 hours a day, 7 days a week.
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Late Night & Early Morning: Whether your flight lands at 2:00 AM or departs at 5:00 AM, your driver will be there.
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Active Support: For transfers occurring outside of standard office hours, a dedicated representative becomes active one hour before your scheduled pickup to ensure everything goes perfectly.
Concierge & Booking Desk Hours
To provide thoughtful and accurate quotes, our office team handles new inquiries and general support during our standard island hours:
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Inquiry Support: Daily from 9:00 AM to 11:00 PM (Local DR Time).
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What to expect: Any quotes or messages sent regarding new bookings outside of these hours will be prioritized and answered first thing the following morning.
Last-Minute Requests: We’ve Got Your Back
Need a ride and you’re already in the air? During our Concierge Hours (9:00 AM - 11:00 PM), we can often process and confirm last-minute bookings even while you are on your flight.
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The EasyCana Effort: In most cases, we have successfully managed to have a driver waiting for guests who booked just hours before landing.
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The Reality: While we strive for the impossible, last-minute fulfillment depends on vehicle availability. To guarantee your spot and a completely stress-free arrival, we strongly recommend booking at least 24 hours in advance.
Flight Monitoring: Our "No-Stress" Policy
We use real-time tracking to stay updated on your arrival:
- Automatic Adjustments: If your flight is delayed, we see it. Your pickup time is automatically updated so your driver is there exactly when you exit the terminal.
Pro-Tip: If you’re booking last-minute from the plane’s Wi-Fi, please use WhatsApp for the fastest confirmation. 🌴