Event Deposits & Specialized Policies
Planning a large-scale event, wedding, or corporate retreat involves a significant commitment of resources, time, and
local partnerships. To guarantee the high standard of service that defines EasyCana, we operate with specialized
policies tailored to the complexity of event logistics.
The Non-Refundable Deposit Policy
Unlike individual transfers or standard tours, all deposits made for Events, Weddings, and Corporate Groups are
NON-REFUNDABLE.
We understand this is a strict policy, and here is why it is essential:
- Securing the Calendar: Once you book a date, we block our coordination team and equipment exclusively for you,
turning down other potential clients.
- Vendor Commitments: Deposits are immediately used to secure venues, local vendors, and specialized staff who also
have strict booking windows.
- Pre-Event Labor: Long before your event begins, our team spends dozens of hours on logistics, planning, and site
inspections.
Third-Party Provider Policies
When EasyCana coordinates services involving external vendors, those portions of your event are subject to the specific
terms and conditions of each provider.
- Spaces: Event spaces have their own rigid cancellation windows.
- Specialized Vendors: Equipment rentals or catering services may have different tiers of refunds depending on how
close to the event date a change is made.
Changes and Postponements
We know that plans can change. While deposits are non-refundable, we always strive to be flexible:
- Date Changes: If you need to reschedule your event, we will do our best to accommodate the new date subject to
availability, although additional fees from vendors may apply.
- Communication: The key to a successful adjustment is early notice. Please contact us as soon as you anticipate a
change in your schedule.
Human Support for Complex Bookings
Managing event policies requires a personal touch. If you have questions about your contract or need to discuss a
specific situation, contact us at:
- Email: bookings@easycana.com (Best for formal requests and contract discussions).
Pro-Tip: We highly recommend that all wedding and corporate clients purchase Travel & Event Insurance. This provides an
extra layer of financial protection in case of unexpected personal emergencies or global travel disruptions. 🌴